Local manufacturing enables quicker deliveries of transmitters

Vishal Thakkar, Service Centre Operations Manager, answers some questions about the Emerson Quick Ship and Repair Centre, which provides the local market with more than 6,000 product and service solutions for Emerson’s Rosemount pressure, temperature and DP level instrumentation range, including the capability to locally manufacture and repair remote seals in their Bayswater, VIC facility.

How can Emerson’s local manufacturing facility benefit a business?

Emerson’s Quick Ship and Repair Centre in Melbourne is a purpose-built production and manufacturing facility. It is a replication of the standard factory ordering and supply process with one key difference: all products are locally manufactured which means they can reach Australian and New Zealand customers quickly.

Unlike standard stock solutions where site personnel have to accept whatever product a supplier might have on their shelf (regardless of whether it is overkill for their application), Quick Ship transmitters are manufactured to order, to match the exact site requirements and application needs. All products are fully tested and assembled in accordance with Emerson’s global manufacturing procedures and processes to ensure the product received onsite has the same quality as if it was supplied from one of our global factories.

This facility has been specifically designed to provide the following unique solutions:

• Products manufactured to order and customised to match specific site applications.
• ISO 9001 quality endorsed and approved processes by both Emerson and third-party agencies.
• World class testing, calibration equipment and services to match the highest device specifications in the world.
• Certified personnel who are extensively trained in overseas factories and production facilities.

When was this facility built and how it is relevant in the current climate?

The facility was launched in 2014 and includes state-of-art equipment, trained and certified staff, a welding bay, and a large amount of raw inventory of electronics and mechanical components.

Since, then the Quick Ship facility has been successfully delivering locally-made transmitters within a week’s turnaround time and often within 48 hours when standard options are chosen.

Has the facility seen any interruptions due to the global supply challenges?

Although the Quick Ship facility is not completely immune to these global dynamics, the local team has been working jointly and diligently with overseas factories to maintain sufficient levels of inventory to support critical, non-critical and unplanned shutdown demands — that the facility is capable of manufacturing — are still met.

Thus, even in current challenging times, we are serving Emerson customers and even a lot of non-Emerson customers by delivering on the promise that it was initially designed for.

What are the capabilities of the Quick Ship facility?

The Quick Ship facility is ISO9001 quality endorsed with manufacturing and testing procedures in accordance with global factory procedures and processes facility.

With manufacturing and testing procedures in accordance with global factory procedures and processes, the Quick Ship product offering includes over 6,000 combinations for:

• Pressure
• Temperature
• DP level
• Manifolds
• Hazardous area locations
• Safety-certified requirements
• Local industry requirements

What can users expect from using the Quick Ship facility?

Situated in Melbourne, the Quick Ship facility allows quicker local access to global quality products and solutions to assist organisations to achieve operational benefits including:

• Reduced process downtime with emergency product solutions
• Maintained plant uptime through advanced and proactive service support
• Reduced plant inventory volume and costs due to local solutions

Is replacing faulty products with new ones always the best option? What about repairing them?

Since we have access to high quality and very precise factory production equipment, we can offer cost-effective repair solutions and reinstate devices to original manufacturer performance and specification. As part of the comprehensive repair services program, all product documentation (calibration certificates, pressure testing, SIL documentation, material traceability, etc.) is issued in accordance and consistent with Emerson’s global documentation programs.

Situated adjacent to the Quick Ship facility in Melbourne is Emerson’s National Service Centre consisting of a Repair Centre and a NATA-accredited Flow Calibration Centre.

Before (Broken Seals but Transmitter/Electronics in working condition)	After (Welded new seals, replaced the fill-fluid and Calibrated)

Repair Centre

Emerson is committed to our own and our customers’ sustainability goals. We reduce e-waste by providing local repair and calibration services for all our instrumentation range including:

• Pressure
• Temperature
• DP Level (including seal repairs and replacements to salvage the transmitter heads)
• Radars and tank gauging
• Liquid and process gas analysers
• Gas chromatographs
• Portable vibration analysers
• Handheld communicators

Flow Calibration Laboratory

Emerson offers a high-precision flow calibration service for world-leading Emerson brands as well as many other flowmeter brands for magnetic, Coriolis and vortex flow meters. The Melbourne-based facility has been designed to stringent engineering and quality standards, achieving ISO/IEC 17025 accreditation and providing an exceptional flow calibration service. We also offer customised calibration and NATA-traceable weight-based calibrations.

What are typical turnaround times for flow meter calibrations?

Typically, flow meters are tested, calibrated, and repaired if required within 10 working days. If a quicker turnaround is required, then we offer a pre-organised express service for same-day turnaround.

Does Emerson offer any other services associated with flow meter calibration?

Yes, we collaborate with other professional third parties to offer professional cleaning services, professional crating and recommissioning.

For enquiries on any of the above services who can we contact?

Apart from the National Service Centre-based service engineers in Melbourne, Emerson has a large team of sales and field service engineers located in Melbourne, Sydney, Brisbane, Perth and Auckland that can be contacted for any of the Quick Ship, Flow Calibration Centre or Repair Centre services. Alternatively, customers can call on 1300 553 051 or write to Emerson at emersonprocess.australia@emerson.com.

A detailed product catalog to build Quick Ship capable model codes can also be downloaded using this QR code: