Rotork launches lifetime management services

Rotork has announced its Lifetime Management service, changing the way that Rotork Site Services (RSS) operates. The company says it will provide a stronger focus on ensuring the most appropriate response based on the criticality of the customer’s application.

The new four-tiered approach is intended to be optimal for identifying the unique needs of a customer and providing appropriate support. These tiers are Health Checks, Planned Maintenance, Enhanced Warranty and Predictive Maintenance.

A Health Check is an assessment of actuator asset condition relative to design specification and operational use. Through this, Rotork will help to identify the condition of current assets and suggest an appropriate maintenance plan.

The Planned Maintenance tier is said to encompass thorough, intrusive product inspections and proactive repair management. The data logger and configuration will be benchmarked, environmental O-rings and batteries may be replaced (if necessary) and functional tests (manual, remote and local) will be carried out. Additionally, Planned Maintenance provides access to spare parts as part of Rotork’s obsolescence program.

Enhanced Warranty provides an extended warranty period and condition-based monitoring. This encompasses at least two Health Checks a year and a review of historic performance, obtained through data logger interrogation.

The final tier, Predictive Maintenance, encompasses everything that the previous tiers provide, with the added provision of identifying potential problems before they are able to manifest. Data logger records are compared through machine learning and the patterns that occur prior to failures are identified. If these patterns are later identified within functioning actuators, Rotork will work with its customer to proactively implement mitigation plans.

“Lifetime Management centres around maximising process uptime and asset availability for our customers,” said Dave Godfrey, Rotork’s Services & Aftermarkets Product Manager. “The different levels of support on offer allow our customers to mix and match in order to design a truly bespoke level of support to best match their individual site needs.

“Having Rotork involved in the management of their assets will allow them to keep up to date with product support and service as their installation base matures.”

The availability of Lifetime Management services may be regionally dependent, so those interested should contact the local office of Rotork to discuss available options.