Siemens and ServiceNow to collaborate on GenAI‍-‍powered automation

Siemens and ServiceNow have announced a collaboration at the ServiceNow World Forum in Munich. The companies intend to enhance industrial cybersecurity and drive the integration of generative AI into factory floor operations. Siemens says the mutual cooperation leverages Siemens’ Sinec Security Guard for industrial vulnerability management and the Siemens Industrial Copilot for generative AI-powered automation. ServiceNow will provide the workflow automation needed to streamline and enhance factory operations.

According to a recent market analysis, the industrial cybersecurity market is expected to reach US$21.6 billion by 2028, driven by increasing threats to operational technology (OT) systems and the need for more comprehensive vulnerability management. The application of generative AI in industrial settings is also predicted to grow exponentially, with companies seeking to improve operational efficiency and human-machine collaboration.

“Our collaboration with Siemens represents a pivotal step in enhancing operational technology security and harnessing the power of generative AI on the shopfloor,” said Cathy Mauzaize, President EMEA at ServiceNow. “With Siemens’ market-leading expertise in industrial automation and the ServiceNow platform’s ability to orchestrate and automate workflows, we are enabling our joint customers to respond to vulnerabilities and streamline operations with speed and intelligence.”

Rainer Brehm, CEO Factory Automation at Siemens, added: “Combining the strength of Siemens Xcelerator, including Sinec Security Guard and the Siemens Industrial Copilot, with ServiceNow’s automation capabilities will help our customers make faster, smarter decisions. This collaboration marks a significant milestone in securing OT environments and bringing cutting-edge AI technology directly to the factory floor.”

ServiceNow’s Operational Technology Service Management (OTSM) suite will play a key role in this cooperation. The company says OTSM helps organisations manage and secure their operational technology environments by integrating IT and OT workflows, providing real-time visibility, and automating processes across the entire factory floor. With the addition of Sinec Security Guard, ServiceNow’s OT Vulnerability Response (OT VR) will be further enhanced to include more insights into vulnerabilities of OT equipment, enabling faster detection and remediation of security threats.

The companies say that the combined strengths of Siemens and ServiceNow will ensure that generative AI-driven insights from the Siemens Industrial Copilot are directly embedded in ServiceNow workflows.