Endress+Hauser reinforces its logistics network

The Endress+Hauser Group has announced that it will soon be managing its worldwide logistics network from a single operations centre in Ireland. A small team of logistics specialists is tasked with managing the day-to-day operation and enabling the smooth and sustainable movement of goods.

The responsibility of the Global Logistics Operations Center is to ensure smooth operation of the Endress+Hauser worldwide logistics chain. The Group’s global transport network has become increasingly regionalised in recent years and the portfolio of carriers and forwarding companies has expanded.

“Global supply and sales networks require making expeditious decisions in the same room,” said Thorsten Wilkening, Head of Corporate Logistics.

Oliver Blum, Corporate Director Supply Chain, added: “Our utmost concern is satisfying all customers, and that includes the areas of logistics and transport.”

With the creation of the Global Logistics Operations Center, Endress+Hauser is bringing operative control of the logistics processes back into the company — to date this has been the responsibility of a service partner. The first employees were greeted in December of last year. The centre went into operation with a team of 15 specialists in March 2022.

“With this step we want to improve transparency and customer satisfaction,” Wilkening said.

“By managing the global logistics network ourselves, we can be more agile and make more stringent decisions,” said Oliver Blum, Corporate Director Supply Chain. “We can increase the service level and strengthen our focus on sustainability, for example by always using the most suitable carrier.”

The new centre will operate under the roof of the Irish sales centre in Kildare, south of Dublin. Founded in 1979, the centre currently has a team of 30 employees who assist customers primarily in the life-sciences and food industries. A Regional Support Center established at the same location in 2016 provides operative and business process support to a large number of sales centres.