Support centre standards

Wonderware, a business unit of Invensys, today announced that it has achieved certification from the support centre practices (SCP) certification program for the fourth consecutive year. The company again met the SCP compliance requirements, as well as the SCP community benchmark average.

Wonderware's customer support and services organisation and Wonderware Certified Support Providers deliver customer technical support to more than 100,000 customers worldwide. To achieve SCP certification, a company must exceed stringent requirements in customer support services. Companies are judged in several categories including customer feedback, services delivery, training, total quality management, sales and services, research and development, and corporate commitment and strategy.

The SCP program requires comprehensive on-site audits to ensure that companies meet the requirements of approximately 100 business elements. Certified organisations must demonstrate their continued commitment to high performance standards through annual re-certification audits. The standards defined in the program represent a broad scope of business practices necessary to deliver the highest quality technology support.