Rockwell Automation wins support certification for second consecutive year

The highly regarded Support Centre Practices (SCP) certification has once again been achieved by Rockwell Automation for the company's Australia-based Asia-Pacific technical support centre.

Representing world's best practices, SCP certification quantifies the effectiveness of customer support based on a stringent set of high-performance standards - such as 'speed of response', 'direct call connection to engineers' and 'customer satisfaction'. To meet the SCP criteria, Rockwell Automation demonstrated its continued commitment to these standards through a recent re-certification audit.

This is the second consecutive year SCP certification has been achieved by Rockwell Automation's Asia-Pacific technical support centre, which provides telephone and internet support to customers throughout the region, including South East Asia, New Zealand, China, Korea and Japan.