Verizon Connect Field Service Dispatch

Verizon Connect has announced the launch of Verizon Connect Field Service Dispatch for Australia. The solution is said to make it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real time.

Verizon Connect Field Service Dispatch works with the Verizon Connect Reveal platform to combine both vehicle location data and technician status. This helps operation managers make faster, more informed decisions and provide better service from a single application without having to switch between telematics and field service solutions.

Key features of Verizon Connect Field Service Dispatch include simple scheduling (view available technicians and vehicle location, and schedule jobs in an easy-to-use calendar) and easy dispatching (quickly assign and dispatch jobs to notify one or more technicians that a job is scheduled).

A real-time notification feature automatically sends booking confirmations and reminders to users, and a technician’s mobile application allows the technician to easily add notes, photos and signatures from the job site via the mobile app to keep the office up to date. Live Map integration makes it possible to view a technician’s real-time vehicle location, schedule information on the Live Map and make more informed scheduling decisions.