Sullair's national customer service centre

Sullair Australia has broadened its support offering with the launch of its new national Customer Service Centre in November. The centre is intended to provide customers of Sullair and Champion compressors across Australia with access to premium levels of compressed air service and advice. Based at the company’s headquarters in Dandenong, Victoria, the centre consolidates Sullair Australia’s customer service function, enhancing the efficiency of operations and giving end users prompt access to technical information and a broad range of support services.

According to Sullair Customer Service Centre Supervisor Melissa Breukers, the centre is set to become a valuable resource for compressed air users throughout Australia. “This single point of contact will ensure all customers receive a high level of service promptly,” she said. “Customer enquiries are routed to the most appropriate department. Breakdown and service reports are transferred directly to the nearest technicians but the customer service team will answer other questions or provide any requested information.”

To date, the majority of enquiries received by the centre have been service requests and technical enquiries, although the team also handles sales enquiries and other administrative questions. The customer service centre has already been successfully integrated into the Sullair service network, rationalising incoming enquiries and requests for assistance from customers around Australia.

“The team has been handling approximately 300 customer requests each day since we began,” Breukers said. “The service centre team will address the full gamut of customer enquiries, including such things as confirming repair dates, parts deliveries, technical support and branch opening hours. This supports the most efficient use of field staff time as they can be deployed directly to resolve on-site technical issues.”