Sullair offers new service programs

Sullair Australia has introduced a selection of new service-coverage packages to deliver higher levels of service and support to its end-users. The services are offered in a choice of three service cover levels - Titanium, Platinum and Gold.

According to Sullair Executive Manager Aftermarket, Daryl Edwards, the expanded selection of service options enables the company to fine-tune its compressed air services to match the needs of the end-user. “Meeting the end users’ exact service requirements is the key to the new program,” he said. “The unprecedented levels of flexibility and choice on offer means we can tailor our service and support to ensure ongoing trouble-free compressed air operations for all our customers.”

The top service package, Titanium Cover, includes a 10-year warranty that covers both the compressor and the dryer. Incorporating one major service, two minor services, plus an annual independent lab test every year, Titanium Cover also provides users with a premium response hotline phone number. Titanium members are given the option to reduce costs by paying for services up front, and will accrue loyalty points that can be redeemed for special offers, training or air/energy audits.

Titanium Cover also guarantees a two hour response time, and incurs no after hours callout fee or on-site labour charges. In addition, Titanium-Plus Cover is also available, being specifically designed for users with high-use facilities, from double shifts to 24/7 operations. “These packages are aimed at those companies where reliable compressed air is absolutely critical for business,” said Edwards.

Platinum Cover offers a five year warranty and fixed price, pay-as-you-go servicing. This not only offers long term savings, but also enables end users to maintain a tight budgetary control on servicing costs by understanding up front the fixed price of each service. Platinum Cover also incorporates a loyalty rewards program.

To complement these packages, Gold Cover offers economical cover for less business critical applications, but where compressed air reliability is still important. This option incorporates a two year warranty and variable price pay-as-you-go servicing.

To facilitate the rollout of these service programs, Sullair has invested heavily in a number of state-of-the-art technologies. From handheld electronic service devices and GPS-trackable service vehicles, to centralised service scheduling at the company’s Customer Response Centre in Melbourne, Sullair is working hard to make compressed-air equipment servicing a streamlined experience for the end user. Every user service booking is tracked through Sullair’s Customer Relationship Management software so that customers are called ahead of time to schedule next services to maintain their equipment in optimum condition.

The Titanium, Platinum and Gold service packages are available from 1 December 2011. The terms and conditions of the programs are explained in supporting literature from the company. “We have listened carefully to our customers and have developed a suite of service programs to provide the options they want,” said Edwards.