Achieve a profitable, safe and sustainable operation with NHP

While the challenges you face in our industry may be complex and change throughout the cycle of a project, it is likely that your ultimate goal remains constant: run a profitable, safe and sustainable operation. With that in mind, it’s important to partner with a local team that can assist you achieve these goals through services designed to minimise downtime, stabilise maintenance costs and help modernise plant assets.

NHP are proud to form such a partner, offering a wide range of service and training options including technical support, field service, maintenance contracts, repair services and training.

The availability and easy access to NHP’s expertise, combined with our extensive local stockholding and sound processes, are designed to give exclusive access to a holistic service approach across automation, industrial switchgear, training, commissioning and other business requirements, for complete peace of mind.

These services are delivered by NHP qualified technicians. By engaging the NHP service team and taking advantage of our service capabilities you will experience:

Maximised productivity

• Increased uptime
• Decreased mean time to repair
• Improved maintenance knowledge
• Optimised system performance
• Improved equipment reliability

Optimised plant assets

• Extended asset life
• Improved inventory integrity
• Improved component standardisation
• Reduced number of assets

Improved financial performance

• Reduced maintenance expenses
• Avoided downtime costs
• Reduced operational costs
• Increased return on assets
• Increased working capital

NHP Service Capabilities

NHP offers a range of on-site field service solutions to suit a wide range of needs. Whether your need is for installation and commissioning, migration, emergency breakdown or lifecycle services, NHP technicians are placed in strategic locations throughout Australia and New Zealand to respond to your needs.

Preventative maintenance

All products have a finite lifespan. When products do fail, it can lead to costly repairs or production losses. This service makes it possible to predict failures before they occur, ultimately, extending the lifespan of products. Our service team can discuss your site requirements with you and develop a suitably structured maintenance program to suit your budget and contingency requirements.

Commissioning and startup

Our field commissioning and startup services are available to assess application demands and configure products in accordance with your project requirements. Pre-commissioning and witness tests can be accommodated prior to dispatch.

Retrofits and upgrades

With retrofit solutions available to facilitate the installation for a range of products and brands, as well as customising solutions to suit specific requirements, NHP can work within your existing switchboard environment to provide a cost-effective solution. The NHP retrofit solutions have been designed according to relevant Australian standards and recognised industrial practices, ensuring the controlled removal of products that are obsolete and potentially dangerous.

Emergency breakdown

NHP service provides 24/7/365 protection, ensuring that your assets continue to work for you. Our service technicians and engineers are on call and are equipped to minimise downtime.

Reliability evaluations

Our technicians have the technical knowledge and hands-on experience to evaluate your installed base and provide you with a report on the detected factors that impact the reliability and lifecycle of your equipment. To complement this evaluation, our technicians are qualified to advise on solutions that will best rectify identified problem areas that are reducing your efficiency and increasing your costs.

Training

In addition to our comprehensive range of formal classroom training sessions, NHP technicians and engineers can provide private one-on-one training at your site. Our field service training capability includes equipment operation and maintenance related to your site install base.

NHP Service Team

NHP’s philosophy of people doing business with people has always rung true, and today NHP has the most extensively located team in the industry, made up of dedicated staff that are on-call and easy to access. Our team of technicians hold tertiary and trade qualifications, and regularly participate in supply line partner training programs to ensure our services are completed in line with manufacturer specifications. Equipped with comprehensive product knowledge, our technicians are committed to delivering best practice in electrical services, while providing an exceptional customer experience.

Why Choose NHP

No matter how good a product may be, it is nothing without dedicated people to support that product, and at NHP we’re solely committed to servicing the needs of our customers. We bring together quality products with local knowledge and expertise to deliver best practice services from concept design through to installation and after-sales service, including project management.

A partnership with NHP will provide you with:

• Access to an extensive local stock holding
• A seamless combination of local technical support backed by around the clock service
• A specialist team of professionally qualified project management, design and engineering professionals
• A premium level of customer service and attention to detail no matter how big or small your project

To find out how NHP can help you provide a more profitable, safer, and sustainable operation please visit nhp.com.au/more/fieldservice.