Honeywell announces new services and technologies at HUG 2013

Honeywell this week announced several new technologies and services at the 2013 Honeywell Users Group (HUG) Asia-Pacific Symposium. These new offerings will help plant workers redefine how they maintain system uptime and reliability, while providing safer operations, Honeywell says.

The company introduced Assurance 360, a service management solution that offers flexible programming to assure performance of Honeywell control systems. Honeywell says the program provides comprehensive support throughout the plant’s life cycle in addition to expert resources to guarantee performance outcomes, differentiating it from traditional service offerings.

Conference attendees also heard details about Honeywell’s expanded portfolio of Operations Excellence solutions, including new alarm management and performance monitoring software. In addition, Honeywell announced it has expanded its widely used Benefits Guardianship service program to include a variety of engineering-led services.

“The common thread among these services and solutions is that they will help shape the plant workforce of the future,” said Tony Cosgrove, vice president - Asia Pacific, Honeywell Process Solutions. “Manufacturers are being challenged to continuously improve operations, respond to ever-changing business conditions and reduce overall costs.

“Services like Assurance 360 and Benefits Guardianship directly address those market challenges by making Honeywell technology experts extensions of a plant’s staff, while our Operations Excellence software offerings give operators and engineers better tools to serve as their companies’ most-important business assets.”

The new services and technologies include:

• Assurance 360 Services: A multi-year service partnership offering that supports manufacturers in all industries, Assurance 360 Services allow plant personnel to focus on operations while Honeywell performance experts focus on maintaining, supporting and optimising system performance to help the plant meet its goals. The offering provides remote monitoring, change management, risk mitigation, technology upgrade and new installation support, and performance-based metrics and reporting. Assurance 360 offers two service levels: Performa provides Honeywell support personnel to act in advisory roles across all areas covered by the program; Optima engages Honeywell personnel to both advise and directly handle tasks such as implementing change management, tracking and improving metrics, and scheduling and implementing new technology upgrades and installations. Honeywell developed the Assurance 360 Services program in direct response to customer feedback about an increasing number of compliance requirements and open system complexities that are changing the way they must manage assets.
• Operations Excellence: Honeywell’s expanded portfolio of solutions designed to improve operational excellence includes three new software offerings. First, the Intuition Operations Monitoring software, built on Honeywell’s Intuition platform, is used to help operators keep the process within the best operating zone. Secondly, the new Control Performance Monitoring software helps engineers to monitor, identify, diagnose and remedy process control asset issues across all plant layers. Lastly, Honeywell’s latest Alarm Management software helps operators better manage their processes without compromising safe operations.
• Benefits Guardianship Program Plus (BGP Plus): Honeywell has extended its Benefits Guardianship Program, a premium service that delivers expertise beyond traditional product support, providing priority phone access to experienced and qualified specialists, to quickly resolve performance problems, and to deliver the latest software to improve functionality and to safeguard investments. The new BGP Plus service provides reactive and proactive engineering-led services to increase uptime of the software, to provide early detection of performance drift and to recommend resolutions to sustain performance.